FAQs

We ship by UPS or other recognised trackable couriers such as Royal Mail and they require a telephone number and a full address which is not a PO BOX.

We can offer bespoke engraving on most sterling silver designs at an extra cost as indicated.

Engraving may increase the order processing time by up to five working days.

Please note that items which have been engraved cannot be exchanged or refunded.

If the customer wishes to return an item, they must notify us in writing within 14 days of receipt and ship the item to us using a registered and tracked service at their own cost.

Please ship returns to:
Ari D Norman Limited
Arietta House
62 Colindale Avenue
London NW9 5DR
England

Buyers are responsible for any local government charges such as customs and import taxes that may apply. We are not responsible for delays due to customs and broker clearance.

Send your idea to us and we will confirm feasibility and price…

If you still have a question that is not covered here, please contact us.

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